Moderators: jcmanson, Sly Fox, BuryYourDuke
EagleOne wrote:BJ, good luck on your promotion, but please don't get the school in trouble with SACS.BJWilliams- The latest YES man.
logic wrote:If I am in a position of leadership, the end decision will be mine and mine onlone, but I would want people to challenge and question me every step of the way. For every single decision I would make, I better have a darn good reason as to why I am making that decision, and having multiple people play devils advocate with me only strengthens the decision making process. Attack it from all angles. Defend the thesis. Attack again. This is the academic spirit, is it not? I would not only want those challenges to occur, I would praise those who challenge me, and reward those who challenge me to be better. Two of the benchmarks of true leadership is surrounding yourself with people smarter than you and training up leaders around you.Could not agree more, logic. My only gripe is with misstatements of fact.
We see the same thing in athletics. A great head coach does his/her best to surround themselves with a staff of brilliant assistant coaches, and the best head coaches train up their assistants to one day be head coaches themselves. A staff of yes sir assistant coaches rarely breeds a championship program, and those assistants make poor head coaches.
"Because I said so" is never an acceptable answer for a leader. It does little to inspire the followers and is a poor teacher of the masses. You should always question Bruce Dickinson.
JLFJR wrote:Could not agree more, logic. My only gripe is with misstatements of fact.Our school is in good hands. I actually don't know anything about this thread as far as the person who started it and their grievances..just wanted to throw in my two cents about "yes men" and leadership / promotion
logic wrote:Two of the benchmarks of true leadership is surrounding yourself with people smarter than you..."Smarter" wouldn't be my term of choice, but I believe I understand your point. Recently, someone asked me what to look for in assistants/subordinates. I answered "ones different than I." After receiving a quizzical look, I chuckled, then explained that I am imperfect; therefore, I'm looking for people whose strengths answer my weaknesses - and vice versa.
cjsweat wrote:Bleacherreport is a very legit source.
LUconn wrote:alright, we get it. You don't like StaverMost don't
cjsweat wrote:Bleacherreport is a very legit source.
jmdickens wrote:I am glad you want someone smarter JK37, but I know one dean who refuses to have smart people in influential positions, he prefers "yes men" and "yes women" above anything else.I am told there are many more than one. As described in another thread, there is an epidemic of fear to challenge authority respectfully, because no challenge is received well. IF this is indeed the case, Liberty and it's leaders will only ever be so effective. More than likely, the root of this behavior is found either in the leader's own insecurities and fears, or in the class belief that they simply always know best.
Are You Hearing Enough Complaints?There's also another good article about the untapped value of complainers, but it means in the general sense of customers/fans here: http://www.fastcompany.com/1844420/unta ... omplainers
http://www.fastcompany.com/3000477/are- ... newsletter
One summer day a boy we'll call "Jimmy" entered a small town's hardware store and asked the proprietor, a successful local entrepreneur, if he could borrow the phone. "Sure," the man said. The entrepreneur couldn't help but overhear the boy's end of the conversation, which basically went like this: "Hello, Mrs. Wilson? My friend and I cut lawns for money all around town and I just wondered if you'd ever like us to cut yours?... So, someone already cuts your lawn? Well, are you happy with the job they're doing? Sure we couldn't take a crack at it ourselves?... OK, then, well, I'm glad you have someone you can depend on, and thanks for your time anyway."
With that, Jimmy put the phone down and headed back out of the store, but the entrepreneur felt sorry for him and wanted to coach him a bit. "Jimmy," he said, "you have wonderful, engaging style, and that was a really nice sales pitch just now. Very professional. But selling is a numbers game. I've built more than one business in my time, and one thing I know is you have to try again and again. If you called ten people just like her, I bet you'd be cutting two or three new lawns this very afternoon!"
The boy smiled somewhat shyly, and replied, "Actually, sir, I wasn't trying to sell Mrs. Wilson anything. The truth is, my friend and I already cut her lawn, and I just wanted to be sure she's happy with what we're doing." Then he excused himself, turned, and left to tend his business.
Question: Who is the smarter entrepreneur?
Jimmy was practicing something that Martha Rogers and I have called "complaint discovery." When it comes to customer loyalty, complaints and dissatisfaction are the single biggest affliction of any business. Research shows that customer loyalty is not highly correlated with customer satisfaction, but customer disloyalty is very highly correlated with customer dissatisfaction.
Rather than trying to surprise and delight customers with ever-increasing acts of heroic service, in other words, you might generate better financial results for your business if you just took even more care to redress problems, fix things that go wrong, and directly confront the problems that customers encounter.
In a recent post I listed five actions you can take when you interact with a complaining customer, in order to turn the complainer into an advocate. But what if a customer never voices his complaint to you? What if he only tells his friends, or family members, or work colleagues--or his Twitter followers? The average complainer tells nine or more others about his unhappy experience. So successfully resolving a complaint is not only likely to generate increased business from the complainer, but also to restore nine or more potentially lost opportunities with other customers or prospects. The point is, if you're not hearing any complaints this might be a reason to worry, rather than to congratulate yourself.
To maximize your own business success, and to keep your customers as loyal as possible, you need to ensure that you are able to address more and more complaints. It might sound perverse, but the more complaints you discover, the more opportunities you have to build your business. A few things you can do:
Make it easy to complain. Be sure to publicize both a toll-free number and an email address for complaints, in addition to making it a simple option on your web site. Give customers multiple avenues for voicing any problems. Monitor these channels 24-7. Outsource this function if you have to!
Monitor social media traffic for any mention of your brand, your product, or your business, and reach out immediately to complainers. Twitter has become the complaining channel of choice for many today, so don't let those complaints go untended. Better to respond within minutes, rather than hours, and letting a day or more go by is unacceptable.
Always get back to a complaining customer with a direct phone or email contact, rather than simply asking him to contact you with more detail, and then do get back to him, promptly.
In addition, be sure to ask permission to contact a customer a few days after any unusual or stressful transaction. Do not try to sell anything with this outreach, whether it is by email or phone. Just verify whether everything went OK, and ask how your company might have done anything better.
Don Peppers is a speaker, consultant, and co-author of Extreme Trust. Follow him on Twitter.
Sly Fox wrote:In my experience with the Falwell family over the past 30+ years, they have never been shy about stating what they believe and standing by it. If anything it should be on their family crest.
Liberty University announced three promotions to leadership positions within the administration this week, necessitated by the rapid growth of the university and its commitment to meet students' needs in all areas of campus life.http://www.liberty.edu/index.cfm?PID=18495&MID=61915
Lee Beaumont, former director of Auxiliary Services, has assumed the role of vice president of Auxiliary Services; Kirk Handy, former director of Club Sports, has assumed the role of Senior Director of Campus Recreation; and John Gauger, former IT Business Architect, has assumed the role of Director of Specialized Technology Initiatives (servicing the law school, cinematic arts, medical school, and other properties).
JK37 wrote:Announced Thursday, seems to fit the theme of the thread, and I'm wondering what thoughts on it are by EagleOne and others:No comments, but would love to hear other's......
Liberty University announced three promotions to leadership positions within the administration this week, necessitated by the rapid growth of the university and its commitment to meet students' needs in all areas of campus life.http://www.liberty.edu/index.cfm?PID=18495&MID=61915
Lee Beaumont, former director of Auxiliary Services, has assumed the role of vice president of Auxiliary Services; Kirk Handy, former director of Club Sports, has assumed the role of Senior Director of Campus Recreation; and John Gauger, former IT Business Architect, has assumed the role of Director of Specialized Technology Initiatives (servicing the law school, cinematic arts, medical school, and other properties).
BJWilliams wrote:As someone who works closely with Coach Handy, I am happy for the promotion, I just hope he can balance all that along with his duties as head coach of the hockey team.Any relation?
Purple Haize wrote:BJWilliams wrote:As someone who works closely with Coach Handy, I am happy for the promotion, I just hope he can balance all that along with his duties as head coach of the hockey team.Any relation?
http://thinkexist.com/quotation/if_you_ ... 38725.html
JK37 wrote:Announced Thursday, seems to fit the theme of the thread, and I'm wondering what thoughts on it are by EagleOne and others:I've heard good things about Kirk Handy. Never heard of Gauger. Lee Beaumont...no comment.
Liberty University announced three promotions to leadership positions within the administration this week, necessitated by the rapid growth of the university and its commitment to meet students' needs in all areas of campus life.http://www.liberty.edu/index.cfm?PID=18495&MID=61915
Lee Beaumont, former director of Auxiliary Services, has assumed the role of vice president of Auxiliary Services; Kirk Handy, former director of Club Sports, has assumed the role of Senior Director of Campus Recreation; and John Gauger, former IT Business Architect, has assumed the role of Director of Specialized Technology Initiatives (servicing the law school, cinematic arts, medical school, and other properties).
R i wrote:Ron Godwin isnt young.
- By SeoulFlame
- By Dalegarz1