Hey guys, I had a friend refer me to this forum since I currently work at Doc's Diner.
I worked there every single day during the two week opening in the spring and I worked there again when it reopened and have worked there ever since. I know about the problems Doc's Diner has at the moment, and I know about the problems that it used to have that we resolved.
First of all, I want to say that when Doc's Diner was hiring, they hired entry-level servers, or servers without prior restaurant experience. This is part of the reason for all these Doc's Diner horror stories. Simply new servers who were stressed and/or not very good at multi-tasking, (serving).
Another reason for poor service falls on new and/or training hosts. Hosts, who sometimes seat people without putting them on a wait, are the reason food takes so long. When the kitchen is only so big, (for the record we have an extremely small kitchen), and the host seats the entire restaurant without a wait. The kitchen can only put orders out so fast, so instead of customers waiting outside, they wait at the tables, which makes the servers and restaurant look bad.
This was the reason for some of your "2 hour wait" horror stories. This was a regular problem during the two week opening, I remember. The restaurant would open at 5 sharp, we would open the doors, and then the hosts would seat every single person who was in line outside, filling the restaurant, stressing out waiters, and driving cooks insane.
We've worked out that problem. For everyone who isn't coming to Doc's anymore because of a previously long wait experience, come back!
I've also noticed how a few of you were mentioning tips with mealpoints and tips in general. I've got a few stories about tips that can parallel your stories about service..
I take my serving job seriously. I will always go out of my way for a customer, and I always am striving to be a better waiter. I know the menu front to back, I've tried most of the food, and I know what good service is.
No matter how good of service I give people. I usually get stiffed, (no tip at all), regularly 3-5 times a night. And this doesn't include the tips that don't even equal up to 5%.
When I'm serving a section that has a party table (the big booths), I dread counting tips at the end of the night. You know why? Because at average I usually get about a 5% tip on large parties of 8-15 people. I've had tables with $150 dollar checks leave me nothing. And I DO NOT give poor service. So to anyone who says the majority of college students tip well.. you're wrong. The majority of college students do not tip well, believe me.
As for your suggestions on being able to tip with meal points, we can't do that, believe me we've thought about it,

. I forget the exact reason why, but I think it's either tax and/or legal reasons.
So as far as tips go for Doc's Diner, it sucks. On a friday/saturday night, waiters there consider a good night if you walk with 30. In fact, I worked tonight, and I made $37 (a better than average night). Although I did work 8 hours.
I don't really know all that I can cover about Doc's Diner, but if you guys have any questions, or any questions about management let me know. I know alot about that place, alot of the suggestions and improvements have been from my own personal feedback.
And finally, for all you people who have had a bad experience or even just a mediocre experience. Come in one more time and ask for Daniel (me), and I'll be sure to give you great service. If anyone wants to take me up on that I usually work Thursday, Saturday, and Sunday nights.