[Schfourteenteen]

They never have enough staff to begin with.

[LUconn]

It's because they have to wear ties. Maybe if they'd relax the dress code a bit, their numbers would increase. They really need to get into the 21st century. It's not Bob Jones' Diner.

[Kolzilla41]

in what ways has the rot improved? this i've got to hear.

I think it's improved by the quality of food. They have some pretty good choices. I have eaten there 8 or 9 times a year over the past three years and each time, food quality and freshness has improved drastically from my senior year CFAW. Just my opinion. Have you been there this year?

[ATrain]

We arrived a few minutes before six last night. We had a large party but I guess we beat the main dinner rush. So we were seated right away in a large booth in the back corner next to the main parking lot.

We scanned the menus and by 6:15 we had placed our orders. Then the wait began ...

By 6:20 most of us had finished off our beverages but that apparently was of little concern to our waitress. We didn't see her again until around 6:40 when she returned with two of the kids meals we had ordered immediately after arriving before the rest of our party had joined us. We wouldn't see that waitress again for another hour plus.

As we pushed to 7pm we began to notice that nearly everyone in the place appeared to be without food like us. But for some reason the party next to us who arrived a half an hour after us was getting served.

By 7:15 it became obvious that this was moving from poor service to a point where perhaps our waitress may have actually left the building.

Around 7:20 I was able to stop a different waitress and pleaded to find the french toast that my son had ordered because he was beginning to get angry due to it being much later than he normally ate. She said she would see what she could so.

At 7:30 the french toast arrived.

Around the same time, Mrs. Sly found the manager insisting on our food. Around 7:45 our food finally arrived albeit cold and overcooked. He also refilled our drinks for the first time. One of our party tried eating his burger but it was so tough he couldn't chew up (probably after being reheated). They replaced his burger with the buffalo salad like I was eating.

Around 7:50 our original waitress bounced by to ask if our food was OK. Most of us were in such disbelief we couldn't utter a word. When she asked if we'd be interested in dessert I guess she could sense the anger and slid over to get our checks.

We checked out around 2 hours after we ordered and our evening plans of vball & hockey were ruined as the kids had to be taken home to bed.

The prices were generally $6.99 to $12.99 for most entrees. But we felt the quality of food for the price was a little steep compared to other nearby options. The service will likely keeping us from returning anytime soon (if ever).

By the way, no one at the place ever apologized to us. In fact the cashier indicated that our experience was pretty standard fare.

You've been warned.

You mean you actually PAID after that experience???

[4everfsu]

We stopped on the way home today for breakfast, scrambled eggs, bacon, toast and coffee, Dr. Pepper for me. Anyway got our drinks in no time. There was only four table with people and one guy at the counter, this was after 9 am. Got the drinks in no time. Thirty minutes later we got our food. I told the cashier food was good, service to get it was bad. She said they didn't expect that many people in the morning. EXCUSE ME!

Anyway I joked to my sweetheart, I thought the eggs were powered one. That explained the reason it took so long, they had to drive to the campus cafeteria to get them


I will not be going back to eat there in the future. Also we stopped Thursday night, place was packed and service was slow then but I chalked that up to the crowd, etc

[adam42381]

We arrived a few minutes before six last night. We had a large party but I guess we beat the main dinner rush. So we were seated right away in a large booth in the back corner next to the main parking lot.

We scanned the menus and by 6:15 we had placed our orders. Then the wait began ...

By 6:20 most of us had finished off our beverages but that apparently was of little concern to our waitress. We didn't see her again until around 6:40 when she returned with two of the kids meals we had ordered immediately after arriving before the rest of our party had joined us. We wouldn't see that waitress again for another hour plus.

As we pushed to 7pm we began to notice that nearly everyone in the place appeared to be without food like us. But for some reason the party next to us who arrived a half an hour after us was getting served.

By 7:15 it became obvious that this was moving from poor service to a point where perhaps our waitress may have actually left the building.

Around 7:20 I was able to stop a different waitress and pleaded to find the french toast that my son had ordered because he was beginning to get angry due to it being much later than he normally ate. She said she would see what she could so.

At 7:30 the french toast arrived.

Around the same time, Mrs. Sly found the manager insisting on our food. Around 7:45 our food finally arrived albeit cold and overcooked. He also refilled our drinks for the first time. One of our party tried eating his burger but it was so tough he couldn't chew up (probably after being reheated). They replaced his burger with the buffalo salad like I was eating.

Around 7:50 our original waitress bounced by to ask if our food was OK. Most of us were in such disbelief we couldn't utter a word. When she asked if we'd be interested in dessert I guess she could sense the anger and slid over to get our checks.

We checked out around 2 hours after we ordered and our evening plans of vball & hockey were ruined as the kids had to be taken home to bed.

The prices were generally $6.99 to $12.99 for most entrees. But we felt the quality of food for the price was a little steep compared to other nearby options. The service will likely keeping us from returning anytime soon (if ever).

By the way, no one at the place ever apologized to us. In fact the cashier indicated that our experience was pretty standard fare.

You've been warned.

You mean you actually PAID after that experience???

That's what I was thinking. There's no way they would have gotten a dime from me (of course, I would have walked out way before the food came out in this situation). The manager should have comped everything for you guys.

[qkslvrsrfrboy]

We arrived a few minutes before six last night. We had a large party but I guess we beat the main dinner rush. So we were seated right away in a large booth in the back corner next to the main parking lot.

We scanned the menus and by 6:15 we had placed our orders. Then the wait began ...

By 6:20 most of us had finished off our beverages but that apparently was of little concern to our waitress. We didn't see her again until around 6:40 when she returned with two of the kids meals we had ordered immediately after arriving before the rest of our party had joined us. We wouldn't see that waitress again for another hour plus.

As we pushed to 7pm we began to notice that nearly everyone in the place appeared to be without food like us. But for some reason the party next to us who arrived a half an hour after us was getting served.

By 7:15 it became obvious that this was moving from poor service to a point where perhaps our waitress may have actually left the building.

Around 7:20 I was able to stop a different waitress and pleaded to find the french toast that my son had ordered because he was beginning to get angry due to it being much later than he normally ate. She said she would see what she could so.

At 7:30 the french toast arrived.

Around the same time, Mrs. Sly found the manager insisting on our food. Around 7:45 our food finally arrived albeit cold and overcooked. He also refilled our drinks for the first time. One of our party tried eating his burger but it was so tough he couldn't chew up (probably after being reheated). They replaced his burger with the buffalo salad like I was eating.

Around 7:50 our original waitress bounced by to ask if our food was OK. Most of us were in such disbelief we couldn't utter a word. When she asked if we'd be interested in dessert I guess she could sense the anger and slid over to get our checks.

We checked out around 2 hours after we ordered and our evening plans of vball & hockey were ruined as the kids had to be taken home to bed.

The prices were generally $6.99 to $12.99 for most entrees. But we felt the quality of food for the price was a little steep compared to other nearby options. The service will likely keeping us from returning anytime soon (if ever).

By the way, no one at the place ever apologized to us. In fact the cashier indicated that our experience was pretty standard fare.

You've been warned.

You mean you actually PAID after that experience???

That's what I was thinking. There's no way they would have gotten a dime from me (of course, I would have walked out way before the food came out in this situation). The manager should have comped everything for you guys.

They dont comp it because they would have to do that for every meal they have ever served. Only go there if you see no one else is there, otherwise clear your planner for the rest of the day. Last time I went, asked for silverware as we got our menus, didnt get silverware until she brough us our check, which was about 3 hours after putting our name in.

[coolhandluke]

I've never paid to eat there because my friend paid for our meals with left over meal points, but the two times I ate there were so bad I would have actually refused to pay for my meal if it was my own money. Each time I ate there I spent 2 hours or more in the place. It's pretty terrible.

[tinytim]

So, I understand that we've been talking about the bad's of Doc's, but I'm curious to hear what's good?

[Kolzilla41]

The decorations are nice....

[Hold My Own]

It has AC in the Summer and Heat in the Winter

[Fumblerooskies]

The green beans are VERY good.

[Cider Jim]

Mrs. Cider has had the green beans, and they were so salty that she's couldn't eat them and had to send them back for another vegetable.

[Foodguy]

The Manager at Doc's has been removed from his position as of Oct 27. He had been on an action plan to make improvements to the service at Doc's which, needless to say, had not been improved. We ask your patience as we search and hire a more qualified manager.

[Hold My Own]

Here's your chance to get back in the food services business flamerbob!

[jcmanson]

The Manager at Doc's has been removed from his position as of Oct 27.

Way to get someone fired Sly.

[tinytim]

I do agree that a new manager is also a good idea!!

[LUconn]

The Manager at Doc's has been removed from his position as of Oct 27.

Way to get someone fired Sly.

Normally I'd feel bad about that but come on, how hard is it to not be bad in every single aspect of being a restaurant? That stuff might fly at a place like Elmer's Eatery, but not in Jerry's place.

[Sly Fox]

The Manager at Doc's has been removed from his position as of Oct 27.

Way to get someone fired Sly.

Sheesh, I hate in some small way leading to someone looking for work (been there myself) but changes need to be made. This place has the potential to be a real asset to the university. The theme is great and the menu itself is adequate. If the service issues can be resolved then it could become a destination of choice once again.

[sparky's girl]

I've been several times. While many times the service has been slow and/or horrible, the pros outweigh the cons. And I also know that it takes time to get these things where they need to be. With the news of some recent changes in management, my hopes are high that Doc's will become one of LU's "places to visit!"

Anyway, the food is GREAT overall, and I think very affordable. I wouldn't compare it to Bob Evans as much as I would Applebee's or even Depot Grill downtown (which is where half the kitchen staff came from) because the breakfast menu isn't that extensive and there are a wide selection of burgers, sandwiches, entrees, etc. And when you compare the menus, Doc's is definitely more affordable!

Also, they have some really cute Fall Limited Time Offers right now! Pumpkin Milkshakes, Pumpkin Cheesecakes, etc... (How I LOVE pumpkin!) So fun!

[Schfourteenteen]

PR

[Hold My Own]

Anyone see the episode of Seinfeld where the bus boy lost his job and George, Elane & Jerry think it's b/c of them?

[Kolzilla41]

Here's your chance to get back in the food services business flamerbob!

Only for ONE MILLION DOLLLARSSS...... But seriously. In regards to Sparkys Girl, Sodexho is a billion dollar compnay. Its not like opening a resturuant is a new experience. Also, if I remember correctly, they opened for 4 days then closed for three months. I believe that would be sufficient time to get the kinks worked out.

[4everfsu]

Foodguy and Sparky Girl, let us know if the new manager coming in fixes the slow service.
As Jerry himself said "if it is Christian it should be better."

[Fumblerooskies]

The Manager at Doc's has been removed from his position as of Oct 27. He had been on an action plan to make improvements to the service at Doc's which, needless to say, had not been improved. We ask your patience as we search and hire a more qualified manager.

Please check in with us again and let us know when the new manager is on-board. I am certainly willing to give it another shot.