I do not like Tennessee, but I agree with author of that letter. When one goes to a football game they should not have to yell just to talk with person beside them.
I sincerely wish NCAA would ban music on PA system. I have been to many college football games over the years. I have yet to figure out what loud music adds to the game simply to make noise before the game and during time outs.
I know students like music, but no need to go over board just to have noise in stadium before game and during TOs.